Policy

Da Vie Nails Policies

The purpose of this policy is to advise you as our customer, as to the services that can be expected from our nails salon , and the steps and procedure that can be taken if you receive from our nails salon.

All services are non – refundable . If your nails become scratched or mis-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service. You must arrange your appointment to have your nails fixed within 3 days after your initial service.

We will not offer any refund or credit note because you have simply changed your mind. We will re-do any service at no cost to you if you are not satisfied during the time you are getting your service done.

Also please notice that we will not re-do your service with no cost if our technician has confirmed and clear with you about your nails during the time service going on. As soon as you have walked out the salon door that means you have accepted and are happy with the service provided to your nails.

We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused.

Group Booking

Appointments booked for 4 people or more require a 50% deposit to secure the appointment. Appointments booked for 3 people for 6 services require a 50% deposit to secure the appointment. Group bookings of 3 people or more must be requested at least 24 hours in advance to cancel your appointments.

Client Complaints

• We are committed to providing the highest quality service to our clients. If there are any issues with your nails or the service provided, please notify us within 24 hours so that we can offer a solution. This may include a free touch-up or correction of the service.
• Complaints will only be accepted if they are directly related to the service provided. We are not responsible for issues arising from improper aftercare or allergic reactions.

Gift Certificates

• Gift Certificates are non-transferable and can only be redeemed by the person to whom they were issued.
• Gift Certificates are valid for a set period and cannot be extended once they expire.
• Gift Certificates s cannot be exchanged for cash and cannot be used in conjunction with any other promotions or discounts.

Compensation

• The deadline to pick up your card or use compensation is usually within 7 to 30 days. After this period, the compensation may no longer be available or additional fees may apply. Please check with us for specific details.
• The person entitled to compensation must be over 18 years old and the one who directly files the complaint. The company will not accept anyone else acting as a substitute.

Health Issues

If you have allergies to any product that might be used at Da Vie Nails| Spa, please let us know prior to your appointment. Diabetes clients: please inform to our technician so we can provide our service with proper care.

POLICY

Da Vie Nails Policies

Group Booking

Client Complaints

Gift Certificates

Compensation

Health Issues

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